The privacy Amendment (Private Sector) Act 2000 sets out a number of National Privacy Principles (NPPs). Our aim is to both support and ensure that we comply with these principles. Further information on privacy in Australia may be obtained by visiting the website of the Office of the Federal Privacy Commissioner at http://privacy.gov.au
As a financial services organisation we are subject to certain legislative and regulatory requirements which necessitate us to obtain personal information about you, including s945A of the Corporations Act. We collect information about you for the purpose of reporting to AUSTRAC under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
Website information and content. The information provided on this website does not cover all aspects of the law on the relevant subject matter. Professional advice should be sought before any action is taken based upon the matters described and discussed on this site. To the extent permitted by law, we make no representations about the suitability of the content of this site for any purpose. All content is provided without any warranty of any kind. We disclaim all warranties and conditions with regard to the content, including but not limited to all implied warranties and conditions of fitness for a particular purpose, title and non-infringement. We will not be liable for any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. To the extent permitted by law we will not be liable for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the materials in this site. We believe the content of this site to be accurate, complete and current, however there are no warranties as to the accuracy, completeness or currency of the content. It is your responsibility to verify any information before relying on it. The content of this site may include technical inaccuracies or typographical errors. We reserve the right to modify the content of this site from time to time.
What information do we collect and how do we use it? When we arrange insurance on your behalf, we ask you for the information we need to advise you about your insurance needs and management of your risks. We provide any information that the insurers or intermediaries who we ask to quote for your insurances and premium funding require to enable them to decide whether to insure you and on what terms. Insurers may in turn pass on this information to their reinsurers. Some of these companies are located outside Australia. When you make a claim under your contract of insurance, we assist you by collecting information about your claim. Sometimes we also need to collect information about you from others. We provide this information to your insurer (or anyone your insurer has appointed to assist it to consider your claim, e.g. loss adjusters, medical advisors etc) to enable it to consider your claim. Again this information may be passed on to reinsurers.
Anonymous data – We use technology to collect anonymous information about the use of our website, for example when you browse our website, our service provider logs your server address, the date and time of your visit, the pages and links accessed and the type of browser used. It does not identify you personally and we only use this information for statistical purposes, to improve the content and functionality of our website, to better understand our clients and markets and to improve our services.
Cookies – In order to collect this anonymous data we may use “cookies”. Cookies are small pieces of information which are sent to your browser and stored on your computer’s hard drive. Sometimes they identify users where the website requires information to be retained from one page to the next. This is purely to increase the functionality of the site. Cookies by themselves cannot be used to discover the identity of the user. Cookies do not damage your computer and you can set your browser to notify you when you receive a cookie so that you can decide if you want to accept it. Once you leave the site, the cookie is destroyed and no personal or other information about you is stored.
Forms – Our Website allows visitors to submit information via self-service forms (contact request). The information submitted via the Forms is encrypted along with SSL security for protection for online payment details and client information protection. Data is sent to a secure database with SSL and Bulletproof TM hosting for advanced security . We also use your information to send you requested product information and promotional material and to enable us to manage your ongoing requirements, e.g. renewals, and our relationship with you, eg invoicing, client surveys etc. We may do so by email or post unless you tell us that you do not wish to receive electronic communications. We may occasionally notify you about new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post on insurance matters. If you would rather not receive this information or do not wish to receive it electronically, call, email or write to us. We may use your information internally to help us improve our services and help resolve any problems.
What if you don’t provide some information to us? We can only fully advise you if we have all relevant information. The insurance laws also require you to provide your insurers with all the information they need in order to be able to decide whether to insure you and on what terms.
How do we hold and protect your information? We strive to maintain the reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
We hold the information we collect from you initially in a working file, which when completed is electronically imaged and stored, after which any paper is destroyed by our secure shredder. We ensure that your information is safe by protecting it from unauthorised access, modification and disclosure. We maintain physical security over our paper and electronic data stores and premises, such as locks and security systems. We also maintain computer and network security; for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to computer systems.
Will we disclose the information we collect to anyone? We do not sell, trade, or rent your personal information to others. We may need to provide your information to contractors who supply services to us, e.g. to handle mailings on our behalf or to other companies in the event of a corporate sale, merger, re-organisation, dissolution or similar event. However, we will do our best to ensure that they protect your information in the same way that we do. We may provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits. In the event of that we are selling the business, we may disclose your personal information to potential purchasers for the purpose of them conducting due diligence investigations. Disclosure will be made in the confidence and it will be a condition of that disclosure that no personal information will be used or disclosed by them.
How can you check, update or change the information we are holding? Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate. If you wish to access or correct your personal information please write to our Administration Manager, MUTUAL CARE PTD ABN 43 121 556 205, 128 BURROWS RD ST PETERS NSW 2044 AUSTRALIA. We do not charge for receiving a request for access to personal information or for complying with a correction request. Where the information requested is not a straightforward issue and will involve a considerable amount of time then a charge will need to be confirmed for responding to the request for the information. We maintain a Register for those individuals not wanting direct marketing material.
Your consent By asking us to assist with your insurance needs, you consent to the collection and use of the information you have provided to us for the purposes described above.
We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact our Compliance Manager on telephone number 0403 369 565. If at any time, you do not wish to receive this information any further, you may contact us with this request. We will endeavor to meet your request within 2 weeks.
MUTUAL CARE PTY LTD, ABN 43 121 556 205 provides a complaints handling process for those making and receiving complaints and ensure best practices for handling complaints. We believe that for effective complaints handling, there needs to be commitment at all levels within our company.
We are committed to responding positively to complaints and this is reflected in our documented policies and procedures for the resolution of complaints.
Our management team is committed to training our staff to ensure staff fully understand the Insurance Brokers Dispute Limited process. We have ensured that there are a sufficient number of staff trained to handle complaints. We have created reporting processes that will be reported to management to ensure that complaints are addressed in a timely and effective manner.
We are committed to a fair and transparent resolution of all disputes. We subscribe to the Insurance Broker’s Code of Practice and we have a detailed Internal Dispute Resolution process.
We also subscribe to an external dispute resolution service, Financial Ombudsman Service Limited that is available to all our clients without cost, if any dispute is not resolved to their satisfaction.
We maintain a Register for whose individuals not wanting direct marketing material Should you wish to lodge a complaint, you have the option of contacting our office in several ways;
Compliance & Complaints Manager
28 Burrows Rd St Peters NSW 2044
By Email to firstname.lastname@example.org
Phone 02 9519 3400